Product Warranty

Chinyere Ugoji takes pride in the craftsmanship and design of our handbags and accessories. We use only the finest materials and each item we sell is carefully inspected to guarantee our manufacturing standards.

Enjoy a one year warranty on our handbags and leather goods. We will repair, at our cost, any manufacturing defect for an item purchased on www.ugoji.com within 1 year of purchase, which is defined as the order date. Our touch light warranty is 2 years.

Our manufacturer's warranty does not cover normal wear and tear, neglect, or accidents. Some examples of what is not covered under our manufacturer's warranty:

  • Stains or color transfer from clothing dye, beverages, or inclement weather
  • Scratches, soiled spots, or marks from normal use
  • Discoloration or dampness from storage
  • Lost or stolen items
  • Exposure to chemicals or products with alcohol
  • Improper care

We recommend that you treat this item with care as natural wear can occur. When not in use, store this item in the protective dust bag received with purchase in a cool, dry place. Color grain variations are characteristics of natural leathers and make each item unique. Tonal changes, incidental marks and texture variations should not be considered imperfections. To care for and extend the life of your purchase, prevent exposure to direct light, heat and humidity. Avoid contact with water, cosmetics and any oil-based substances. Care should be taken when in contact with light colored garments or surfaces to prevent color transfer. Professional leather cleaning is recommended for hard to remove stains and a entire bag cleaning. For general cleaning and conditioning please refer to our leather care products.

The Ugoji interior touch light is guaranteed for parts and labour for a two year period. The battery life depends on how often you use it. An estimated battery life is approximately 9 months with regular use. The battery is regular lithium watch battery that is easily available. Please see more detailed information in the instructions included with your purchase for care and use.